********** Service Received By Call Centre

<p>Last week Sunday the 25th June. I called and spoke to a Sphiwe advised I erroneously booked the incorrect date. He advised that I must rebook for the correct date and call him back and he will than arrange a refund of this booking</p> <p>Old booking: 4XJZQEG to be refunded</p> <p>New booking: 4XKS2V4</p> <p>I did so and I rebooked for Tuesday the 27th.</p> <p>I am still awaiting the refund</p> <p>I called in on the 1st July and spoke to a Nkuka and he seemed not interested in helping me. As I did not have the ticket reference he could not help and slammed the phone down on me. He could not even access the passenger manifesto to get my details. I than called again on the 3rd July and spoke to Njabulo. I had to beg him over 10 times to transfer my call to the Team Leader who was too busy to take my call. Where is the customer centricity??? If a client requests a senior it needs to be transferred. I am still awaiting my refund since the 25th June. Can someone help????</p> <p>Quite apalled at the service Your call centre provided</p>