HIGHLY DISSAPOINTING CUSTOMER SERVICE
<p>ON THE 31ST OF JULY 2017 WHICH WAS LAST WEEK FRIDAY , I BOUGHT A TICKET AT A RETAIL SHOP WHICH STATED THAT IT WILL LEAVE PTA AT 8:45 AND I WILL REACH DURBAN AT 5:30 AND THE ADVISED ME ABOUT IT , I WAS TRAVELLING TO DURBAN FROM PRETORIA,MY BUS LEFT THE STATION AT THE RIGHT TIME AND GOT TO PARKSTATION WHERE THE TERREBLE SERVICE STARTED.</p> <p> </p> <p>WE WERE TOLD TO GET OFF THE BUS BECAUSE IT NEEDED TO GO BACK TO THE DEPO,NO APOLOGIES BUT WERE WERE TOLD. WE ASKED WHAT TIME WILL IT BE BACK AND THEY TOLD US THEY WERE NOT SURE AND ITS NOT THEIR PROBLEM....ANNOYED AS I WAS I CALLED THE I CALLED THEIR CUSTOMER CARE CENTRE AND THEY WERE ALSO RUDE AND SERIOUSLY NEED TRAINING ESPECIALLY THE SUPERVISOR AND HER TEAM (BRIDGET). THEY COULDNT CARELESS BUT TOLD ME TO WAIT THE BUS WILL BE THERE AT 11:30. TO CUT THE LONG STIRY SHORT THE BUS CAME AT 12 I GOT TO THE DURBAN LATE PLUS THE SEATS OF THE BUS WERE SERIOUSLY MESSSED UP. I USED MY AIRTIME TO TRY AND UNDERSTAND WHAT WAS GOING ON ,PLUS GREYHOUND WAISTED MY VALUEABLE TIME BY MAKING ME WAIT FOR SO LONG TO GET TO MY DESTINATION.</p> <p> </p> <p>FROM WHAT I HEARD FROM MY BUSINESS PARTNER,THE SAME THING HAPPEND TO HIM,SO CLEARLY GREYHOUND HAS NO SERVICE.</p> <p><br />“Courteous treatment will make a customer a walking advert”</p> <p>BUT AT THIS POINT,YOUR REPUTATION IS GOING DOWN THE DRAIN.</p>