Grossly ********* Service

I am one of it would seem,many highly dissatisfied customers with service received from GREYHOUND BUS SERVICES. My mother and I booked a ticket 13 Oct 2022. We were very disappointed withe events following our acquiring the ticket 1. Five minutes prior to the confirmed bus,we received an sms advising that we'd be downgraded to their sister carrier - Citiliner,which wasn't an ethical swap given that we'd paid for a luxury liner. 2. Told that bus would be delayed,no actual time given,despite regular checks with their ticket official. 3. Bus finally arrived,however only departed 2 hours later,without any updates.We had to repeatedly check status with the bus drivers [who then took us to Shell Paarl], where we had to board another bus-which was the one destined for Johannesburg. 4. One of the bus drivers [from Cpt station to Paarl transfer] was extremely rude. He told that it wasn't his responsibility to transfer our luggage and added that it wasn't his fault that the bus delayed by 2 hours-i told him that was an extremely unprofessional thing to say and that he was really rude.Unfortunately he wasn't wearing a name badge.

Fortunately the drivers who drove us to JHB were professional and kind.

It's really unsettling that there's so many people that have left reviews and GREYHOUND BUS SERVICES hasn't responded to any...