Greyhound's disgusting service

Tonight was the first time i have felt helpless and absolutely disgusted, we paid for my mother to return back to Zimababwe today 03.05.2019 ticket reference number B5JQDM8K, DEPARTURE AT 08.00PM. 2 buses came during 8pm and 9.30pm and when we tried to approach the buses to ask if it was the correct buses we were met both times with hostility and rudeness from the bus drivers of Greyhound, eventually we approached the Greyhound office to find out what was going on, only to be told that the bus had already left at 07.00pm, we were horrified and needed assistance and no one was willing to help. Even calling the call centre ********** , i was told to send an e-mail and they were not sure when i would be asisted and if i would get my money back. the lady in the Greyhound office midrand could not even assist us with another ticket as the system was off line. She was able to return 1/3 of our money and when she was able to print our ticket again it stipulated 08.00pm as proof but we were told there was nothing that could be done further to assist us.

We have used extra money on further traveling around trying to get assistance and tickets and i feel that Greyhound are not being fair, my mother is a pensioner and the money she has like any one else is very precious and now we have to arrange more money for further tickets if we can even get any for this weekend. I feel that Greyhound need to reimburse us correctly and inform your staff of their poor attitude and your poor information to its customers. You are absolutley disgusting and your service is just getting worse and worse.