Greyhounds Advertising Heading should Change to: Join Greyhound for an UN- LUXURIOUS Coach Drive. The Most, DISPLEASURABLE & UNSATISFACTORY Bus Drive in South Africa!

All Fingers pointed at the Disgusting & ********** Service/s endured whilst sitting UNCOMFORTABLY for 21hours on a Greyhound Bus..JHB-CT

After perusing the lengthy complaint list of dismayed reviews, on Hello Peter, I noted Greyhound does not deem it necessary to respond to Customers/Passengers complaints; That alone says it All! Greyhound does not give two hoots about their Customer/Passengers!!

Disappointed Passengers should not even bother wasting time sending emails to their Customer/Complaints Services- the email addresses does not exist. I’m not into Facebook...

Here’s My Unpleasant 21hrs Nightmare, endured, after selecting Greyhound Coach Services, that I definitely do not want to relive!! & I would not wish what I Experienced, upon my worse enemy!!

I really looked forward to a bus trip that I wanted to experience for the first time from Johannesburg Park Station to Cape Town on 29/8/23. It however turned out to be My Worse hours on that long Road, leaving me with a pounding, throbbing, headache & a body that still aches!

Before my Points of Disgust Review, Recognition & Praise toward people who rightfully deserve it! Thank you to the following: I was Extremely impressed with; Staff Assistance at Park Station/Ticket Purchase Office. The courteous & friendly manner, of a gentleman who went way beyond the extra mile. I also found Greyhounds bus drivers, in fact ALL of them operating that Bus, to be highly alert on the roads & extremely helpful throughout the journey. They were considerate & displayed care with courtesy toward passengers. Thank You 🙏 to Them.

However, my Personal feeling/s, due to what I experienced; Greyhound Busses should be taken off the road Immediately!!! That professional staff member including Superb drivers should find/seek jobs at a Company that will grow, unlike Greyhound who due to their non caring neglectful way toward Passengers will fall hard, real soon.

It is scary that those busses are being driven on those long roads, transporting hundreds of people, in the current state/condition it is in!

My trip with Greyhound bus was supposed to depart Park Station at 18:00. However, There I was, including other Passengers left stranded at Gate 6; NO-ONE in UNIFORM, nor in sight to alert Passengers that busses were delayed, not for Ten or Thirty minutes but One & a half hours! Our seats at waiting area were taken by other passengers [Anyone allowed/permitted to grab a seat in Greyhounds area, including hawkers & people loafing], & Greyhounds Passengers had to stand throughout the extra hours. Bear in mind, 90% of passengers arrived early, including me, we were standing longer than 3hours!!!!

I received an sms notification re delay, 20minutes before Bus arrived at Pick up Point; we were then left to play guessing games yet again; I asked Security patrolling close to Gate6 which one of the five busses that arrived, was the bus to Cape Town. Poor guy was as confused & puzzled as All passengers!

All of a sudden a person started shouting “Greyhound|Cape Town, that Bus”! Every Passenger at Gate6 grabbed their luggage and ran frantically to Bus pointed out ; only to find a long line of “other” passengers already at the bus, going berserk & throwing their bags/cases/boxes/baggage wrapped/ you name it - nothing gets checked, into the luggage area. So Strange how “some” followed & abided with Greyhounds rules pertaining “Queue & wait at Gate6 until bus arrives”, whilst others were allowed to jump the line without standing in a queue- I wonder how they passed Security unnoticed ?

It was freezing cold, pitch dark & I practically threw my own bag somewhere on top of All other luggage, trying to find a way between other hysterical passengers desperately wanting to board the bus for a seat.

Eventually, after I managed to board the bus, I heard a Howling Loud Scream; “ Pretoria First” - “What the Heck”, I exhaustedly thought to myself, “why this callout at Park Station, Johannesburg ?” I ignored, as I did not see myself reversing & disembarking a bus! Unbelievably this was overlooked by a miserable face who loudly & abruptly asked me to spell my name, before bluntly instructing me to go & sit!

As we departed Johannesburg I realized that my seat had been horrifically dismantled. It was shattered, broken, ripped apart. [I have Photographs]

I was seated behind the Co-Driver & alerted him. He was as shocked & stunned seeing a seat in that condition & tried his utmost best to hit it into place. Unfortunately for Me, Nothing helped, I painfully had to endure shifting around, hopping up and down to move that broken seat for 21hrs!! The photographs left every person who viewed it dumbstruck!

The Filthy Condition that Bus was in Upon Departure Further Dismayed Me:

Greyhounds bus windows were filthy too. Dirty Marks all over.

The floor had packets, papers and bottles floating/rolling around!

This left me worried, screening the sight of everything It was obvious that the Bus had not been cleaned, however passengers had to sit, breathe, touch, some slept in & amongst that filth, All that hours!

Nothing functioned on bus, no reading lights nor air-cons. All windows could not open, only the drivers. & Curtain screens were broken unable to prevent sun blockage. Certain Passengers were dripping & wreaking of sweat before the Bus reached Worcester. .

Many Passengers also complained to the Driver’s about the gross sight of the toilet. To prevent further nauseation I steered clear from that area.

Corona Virus was amidst & killed thousands not so long ago!!

How Pathetically Sad 😔