Greyhound Worst bus service

I am Mr Anil Ratheepaul id *** I recently purchased tickets from greyhound for My wife N Ratheepaul and myself our trip was from Durban to Cape Town on the 23/12/2023 and return 3/1/2024. Ticket no GHAF2ED01,GHAF 2DQ01,GHAF2F801 AND GHAF2F802.

Unfortunatly I injured my operation on my spine and could not travel so far by bus. I WAS ADVISED by my doctor not to travel so far by bus. On 2023/12/07 I made a formal application to Greyhound to refund my money via email accordingly.

I EXPLAINED everything on an affidavit so that whoever is doing my refund would understand what's going on, although there was confusion with purchasing the tickets as Greyhound botched my tickets.

Greyhound has not rep**** to me since . I Then telephoned Greyhound on 2023/12/14 at about 12.26 and spoke to Mr Mdudu he took my details and said he will fone me back, unfortunately I received no feedback from Mdudu or Greyhound. Greyhound was suppose to give me a reference number for my initial refund email according to Mdudu, however they did not give me a reference number.

Greyhounds service is bad to non existent from booking to refunds it is non compliant, I am a pensioner and received the worst treatment ever. Disgraceful taking pensioners money and not refunding it. Total disgrace.Poor service I do not recommend Greyhound to anyone whatsoever.Please refund my money or contact me, R3500 or so is alot money for pensioners.