Greyhound the new sub zero bus service

Instead of just typing everything again, I will just paste the email I sent to greyhound. Absolutely pathetic from their side.

Evening

I'm typing this email as frustrated as can be. I booked two tickets with the above ref number for my Father and brother to come and visit me for the long weekend ahead. Seeing that we are all hard working class people, we only have so much free time to enjoy in each others company.

The bus was supposed to pick up my family in Klerksdorp at 21:20. Now I know some unexpected things happen in your line of business, problem is if I know that then you should be very well aware of these factors as well. Now seeing that you should know this, is it not common for you to have solutions for every kind of problem that may occur seeing that you have been in this business for so long?

AT 22:15 YOU WANT TO SEND A SMS TO MY FATHER STATING YOU ARE ON ROUTE AND SHOULD PICK THEM UP IN 3 HOURS AND 40 MINS????

Now here is a question. If Johannesburg ( The starting point of the said route ) is only 3 hours and 30 min away from Klerksdorp, how can you send a message at 22:15 ( almost a hour after the planned pick up time ) saying that you are " on route " but will only be there in another 3 hours and 40 mins? This only tells me that the bus hasn't even left your Johannesburg hub yet.

Now my Father and Brother are sitting in the cold at the pick up point waiting??? Now I get to spend 5 hours less with my family and we only get to see each other every 2nd year. You think that a sms is supposed to make everything right? You have another thing coming. I want answers ASAP and I pray the answers is satisfactory. Please get back to me ASAP as I will not leave this here.

Regards Francois Venter