Greyhound should have stay closed and dead

My father booked a bus to travel from Johannesburg to King Williams Town. The bus was supposed to depart Johannesburg Park station at 18:45pm but the bus was late and no one communicated with us that there would be delays. The bus eventually arrived and departed from Johannesburg park station at 20:00pm. The bus took travel after no communication or apology and then after a lengthy trip the bus got stuck at Aliwal North and after no further communication they as passengers were taken from that stationary bus and put into an Eldo Coach and dropped off at an Engen garage in Queenstown and given no word or further communication.. Without any apology they were left there and nothing further was communicated. Okay I get it Greyhound is trying to come up from a dead streak but this is beyond disgusting behavior. There old people stuck in the middle of no where as we speak and I don't what to do because this is my father. I need to know what's the plan moving forward because there are over 20 people stuck in the middle of their trip when were supposedly heading to King Williams Town. I believe everyone that was in that bus deserves a full refund for this stupid mishap. Greyhound should have stayed closed and shutdown forever. If anything were to happen to my dad Greyhound will pay immensely.