Greyhound Services Revolting

I would like to tell you about my revolting experience with the Greyhound On the 13 th Oct 2019 From Jhb-Matola 22:00. Firstly when we were about to leave the driver/assistand introduced himself as Manuel Greyhound my 6 year old daughter asked him when they were going to switch on the movies he told her that the television screens are there for decoration they dont work. Than the whole night the driver kept switching off the aircon so that you start feeling sick of the heat than he switches it on for 5 min and off again this continued the whole night through. Than the people across from me including myself sat with shoes the whole night ****ing ****roaches, running on the walls, between the curtains, on the windows, all over the floor over youre bags you have with you, this was bad i thought the bus is suppose to be clean, the ****roaches were even running on my daughter while she tried to sleep. Than i am very very unhappy the person who packs the bags/luggage into the bus luggage trailer or luggage companion place they places food ontop of my bag and all my new clothing that i bought and all my white clothing i took with has been coloured with Atchar. I have tried to wash it with everything that removes stains and it is still the same i will never be able to wear those clothing again and will find it no where. I have taken this up with greyhoud customer care but they just keep saying someone will revert to me in 7-14 days. I feel we pay allot for greyhound standards and it was disapointing. Than i must say on 4 Oct the single deck bus from Matola- JHb were excellent. They had wifi and you could watch 15 different movies on youre mobile device my daughter enjoyed this allot,