Greyhound Service VERY POOR!!!

The service provided by Greyhound/Citiliner Coach lines is very poor, actually there is no service at all. While travelling to Newcastle on 21 Sept 2022, I boarded a bus in Midrand at 06h50. We were taken to the Johannesburg Park station where we had to switch busses, but had wait until 10h10 - so we spent 2.5 hours waiting!! There was no communication regarding this and their call centre is useless!!