GREYHOUND SA *HELL RIDE

I booked a seat on Greyhounds Premium Dreamliner with luxury seats It promised: Dubble decker service with 12 seats in the lower cabin and 48 seats in the upper cabin. I asked people around me what bus to take from Cape Town to Potchefstroom and everybody recommended Greyhound Premium Dreamliner. So, to make no mistake I called Greyhound bookings and went from 8 in the line to a line that cut off just before I got to no. 1. That should have been a warning already, but all in good faith I booked the ticket. Eventually I got through and spoke to Glynis. I booked a ticket Reference ACVVX201 for 4 December at 19h30, arriving 5 Dec at 11h00.

So here it start.

1. The bus I was supposed to get on was not coming anymore, I needed to go on CITILINER Irizar PLUS- Number plate HM06NF *GP 2. I had no choice as to get on this bus. IT WAS A HELL RIDE FOR 18 HOURS. I had to stay on this bus for 16hours (we arrived after 13h00) 18 hours then. 3. The chargers didn’t work. I couldn’t use my phone as I was so scared that the battery went flat. At first we all sit on a double seat and then I thought it will be fine, even without TV as promised and all the other good stuff as advertised. No clean head covers as shown on the pictures. 4. ****After a little while the bus stopped and got packed. People screamed to move up. A man started shouting at me, why I as a white woman think I have to sit on a double seat and bumped me to move up. I asked the lady behind me if I could sit next to her and that man bumped me into the chair next to her with “you white people think you still own the country” I was so scared, humiliated and too scared to sleep. A few times I dosed of a little while and woke up in horror to see I was still in the same situation.

I repeat THIS WAS A HELL RIDE. This is an embarrassment for your company and South Africa.

Info on Greyhounds page and feedback Have a complaint? Email your complaint to *** with your ticket reference number and contact details so we can be in touch. Please note: all complaints need to be raised within 14 days of travel in order for us to assist you. *The reply came back: 'the address couldn't be found, or is unable to receive mail'