Greyhound rude call center staff

I bought and paid for a ticket on 5 January 2024 . Payment went through and I even got a ticket confirmation for a travel date of 7 january. Only to get the person I bought a ticket dropped off in the middle of the night at a place she does not know because Greyhound had a system error and they had a problem with the ticket. I spoke to a very rude Jefrey from Greyhound call center at 20:30hrs and asked for a supervisor he said there was none and he had the most disgusting manner of dealing with our dilema. Greyhound do need to educate on client etiquette and I am very disappointed on how this was dealt with especially considering this error was their own fault . I still need my refund back