Greyhound ********* refunds conduct

Last year I bought 3 tickets but had to cancel the trip due to unexpected change in travel arrangements. I immediately contacted Greyhound in October 2024 and followed their cancelation process. I was told the refund will take 21 business days. I have a reference for my refund but still no refund after 5 moths. This is unacceptable ********* business conduct. All my follow up efforts with Greyhound have been unsuccessful. I've been told they have backlog but I haven't received any feedback thereof. Greyhound is taking advantage because there are consequences for such ********* behavior, Ombudsman don't attend to these cases with urgency they deserve. My last call to Greyhound I spoke to one of the managers Mpho and he told me their refunds department manager will call me back. That was 3 weeks ago and still waiting for the call. How does a big company like Greyhound have 5 months refunds backlog. Greyhound is enjoying a credit interest from their bank account with our funds whilst we are financially negatively impacted. GREYHOUND I NEED MY REFUND ASAP