Greyhound poor service

On 03/01/2019 i had booked return ticket with the bus company travelling from Johannesburg to Mount Fletcher for my sister and niece with ***/GUMJ 1531 & ticket no: CY8BOUR/CY8BOVQ and CY8BOWP seat no: 11A,11B and 11 C , on the ticket the bus was leaving Johannesburg at 19;00 to arrive at my destination at 7:00 am the following day however we arrived late. When passing Kokstad the bus stopped without any explanation given to us until we inquire if there was any problem, that is when we were told that the Engine door is not working and if not fixed it will damage following cars. We were then told that there are taxis to be organised for us which we refused to use as we have paid for our trip and the door was fixed and we continued with our journey.

As we had already booked return tickets we used the same bus company .Our departure time was 16:50,the bus was stopping frequently without any explanation until we reached Kokstad. We only realized there was a problem when we saw a bus company mechanic fixing the bus. After 10 minutes while travelling the bus switched off and the mechanic was following us. We waited for 30 minutes while there was no movement and decided to contact the bus company offices & were told there is nothing they can assist us with until the mechanic informs them there is nothing he can do. We were then told we are returning to Kokstad where we will wait for one of their buses from Durban. We waited for 3 hrs while waiting another bus which is not from Greyhound arrived with company logo OWB, which looked like a local bus company and not for long distance which took us to Pietermartzburg where we will get one f their buses which we were waiting for in Kokstad. We arrived at Pietermaritzburg at 3 am and we got one of their buses which looked and and smelling of Urine & it was smaller than the one we were using as there we some passengers without seats. When we reached Montros were were offered burgers and coke by kadies from Steers who advised us that the orders were made by the bus company and cannot be changed. We arrived at Johannesburg at 9:10 am instead of 04:10 am as per our ticket times. No apology was given to us and we assumed the burgers were used as an apology.