Greyhound poor customer service

On the 30th of April 2026, I cancelled a booking online and received an e-mail notification to that effect.

I then called their Johannesburg office to enquire about a refund. They told me it takes about 7 - 21 days to receive it. They never mentioned anything to me about a request form.

After 20 days I called to check, and it's then that I was informed about a request form that I need to complete.

On the 4th of May 2026, I sent an e-mail to Greyhound to request a request form. To date, I have not received feedback. To make things worse, their *** and *** numbers are not working.

This is beyond poor service. Disgusted customer.