GREYHOUND - PATHETIC CUSTOMER SERVICE - REFUND

I tried buying Greyhound bus tickets online last week Friday 16/02/2024 around 19h00 hours. I experience system errors from their website which resulted in me buying and paying for two tickets. I immediately called their booking/customer telephone number on *** to cancel one ticket number GHAJLE9. The agent assured me that the ticket is canceled and the next step I need to send an email to *** to start with refund process and forms.

I HAVE SENT MAILS TO THEM BUT I HAVE NOT RECEIVE ANY CORRESPONDENCE OR ATLEAST ACKNOWLEDGEMENT OR THE REFUND FORMS - THAT IS PATHETIC CUSTOMER SERVICE BY FAR.