Greyhound is ****ing people, making them pay for ticket believing they will be travelling in a luxury bus whilst they will be travelling is dirty stinky bus

I would like to express the utter disappointment with the service I received from this company.

I had booked a bus from Kimberley to JHB departing Kimberley at 06:30 and arriving in JHB at 13:00 and this was to be on a Greyhound premium bus. But not only did the bus arrive at the station 3 hours late, the bus was not what I had booked for of which this was never communicated. The bus that arrived was a Citi liner which is one of a lower standard buses than the actual greyhound bus, The drivers were rude, the toilet in the bus was in a state, aircon was not working, there were ****roaches crawling on our feet during the trip.

So I decided that this morning I was going to call and cancel my return tivket because I sure as hell do not want to go through the same hell for my trip back to Kimberley. I made the call to *** at 11:24 and chose option 2 for ticket cancelation.

I spoke to a consultant who then informed me that my ticket was cancelled the refund will only be processed once I fill out a cancellation form that he will send on my email, and he then called out my email address to confirm, of which I agreed it was correct, I then proceeded to ask how long will the refund process take, he then said 14 to 21 business days from the day I complete the form.

The time now is 14:23 and I haven’t not received any written communication from Greyhound regarding my ticket cancellation, even the said form was not sent