Greyhound is a ****

Bought two return tickets for my mother and lil sister from EC to Jhb. On the evening when they were supposed to leave, they were told they are not on the list. We further followed up with Greyhound on the issue they wanted proof of payment and resorted to say the issue was the system. When we demanded our refund they told us we need to apply and it would take 21 working days to get the money back. Currently the issue is still ongoing and tried to call about 4 times with no assistance (the number of the refund department goes to voicemail).

I don't know why I need to do all this effort for something that was caused by Greyhound. Instead of feeling sorry for the customer....all they do is send us around.

This is really frustrating.