Greyhound has the worst costomer care service I have ever dealt with.

Worst experience ever. Booked return tickets on 20 March 2023 for me and my wife because my car was in for repairs. Got my car back before the travelling date and therefore cancelled the bus tickets on 03 April 2023. Our travelling date was only 05 April 2023. They emailed me refund form which I was supposed to complete. This was where my problems started as the return email address which they sent me was incorrect. After numerous attempts I eventually got the correct email address and submitted the requested documents. They were absolutely quiet until I phoned again only to be told that my bank statement was in the incorrect format. I resubmitted the bank statement and again they were silent until my next inqquiry. This time I again told that they could nor open my bank statement and also that they needed a photo of my bank card. I submitted everything as requested, again, while I was on the phone with Leesa van Staden. Today is 12 June 2023 and I was told that my claim was with the finance department. More than 2 months later and I still have nor been refunded. I am surely never going to make use of their service evr again.