GREYHOUND GIVE ME MY REFUND

I booked 2 tickets ticket from JHB to Belville for 18.012.2019. The trip was pleasant despite the fact that we were 2 hours late. Due to a crisis at home I had to cancel the tickets and fly home. I cancelled the tickets within the 72 hours. I was given a ref number and told to e-mail ***. I sent the e-mail on 07.01.2020. On 13.01.2020 I phoned to find out the progress on my refund. I was told, by Maggie, that Mpho is not in and Maggie will send Mpho an e-mail telling her to contact me. On 17.01.2020. I logged another call to find out why Mpho has not given me any feedback. I was told that she was not there and that she is the only one working with refunds. I then took to Facebook to vent my frustration. I was contacted and told that a representative will be in contact with me. Low and behold Mpho contacted me and tell me that I can either ask for a refund or get a voucher that will be valid for 6 months. Mpho also requested that I send a letter from the bank and copies of the bus tickets. I did this on the morning of the 21.01.2020 @ 6:49. I then took to Facebook, AGAIN, and was told that they had confirmation that a representative had been in contact with me - really! Today 22.01.2020, I once AGAIN requested feedback and was told that they had confirmation that a representative had been in contact with me REALLY!!!! 2 DAYS AGO!! This service level is DISGUSTING!! Quick to take your money but boy oh boy you have to BEG for your refund! GIVE ME MY MONEY BAC**** I DON'T WANT YOUR VOUCHER!!