Greyhound from Worcester to Durban. Inhumane treatment.

I booked a bus for a trip from Worcester to Durban at 13:40. I was waiting at the stop at 12:00 The first hour passed with no communication with greyhound, even an SMS to mention they are late. I tried to call their call centre at first I was holding for 50min and after another 20 min with no assistance. Later tried to reach them on facebook and their response after a horrible 20min they gave the location of the bus and from where I was, it was 7min away when I checked on google map and I sat for 6hrs awaiting not knowing if it has left me or still coming. Stranded in a parking lot in the evening by myself, I was on my feet for 6 hrs, imagine the back & feet pain I had, blown by cold air. The treatment was inhumane. Not even a text to report they are late, or automated notification. While I do try to reach them they still didn’t help with their lies cause I got so anxious thinking it has left me since 7min has passed and wasted R150 airtime. Tell me what more any company can do to hurt, disrespect you with. Greyhound it a monster that gets to play with us, hurt us and ensure their inhumane treatment.