Greyhound fails to render service promised but takes our money

I booked a buss from ermelo to Pretoria paid in full the buss did not pitch up at 16hoo at church str. In Ermelo. 3 hours later standing in the dark and cold by a unsafe garage in ermelo I paid someone else to take me. How can I pay someone for a service that is not rendered When I contacted greyhound for my refund they simply said they don’t refund if the buss is delayed. But I whas not on this buss infact it did not even arive yet 3 hours after the scheduled departure time What a cheek ,they did not even pitch but refuse to refund me. The petrol attendant at the garage in Ermelo told me that the previous time greyhound whas 14 hours late to collect passengers at the same buss stop

Now how on earth can I rely on greyhound Unless you have unlimited time and are willing to stand in the cold all night in the street with you’re belongings before ******* that are prowling around waiting for a opportunity to rob because you’re buss is delayed many hours . How can greyhound not do the descent thing to give me my money back.. the costs of my delay whas even more in time and effort waisted which they can never repay but they should refund the buss ticket.

I see greyhound now as nothing but a fallen ******* company like many others in South Africa who cannot render what they promise but still expect to keep our money.

No decency No accountability Not to be trusted

It’s a risk to stand out hours into the night with you’re baggage and you’re life because greyhounds buss broke down …reliability Not reliable with our lives never mind our buss money After contacting Lisa at greyhound ,I was shocked to find how they avoided doing the right thing to refund me..shame on them

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