Greyhound (Eldo) ****roach infested bus and no communication about hours-long delays

My son was due to leave Cape Town at 7pm on December 21 on a Premium bus (133371) for Joburg.

Instead of a Premium bus, a Citiliner arrived two hours late, with no explanation given. There was a ****roach infestation on the bus and few of the charging points worked. The customer care line was not answered. It seems Greyhound is now owned by Eldo Coaches. What a ********** experience. The bus arrived in Johannesburg four hours late and again, there was no communication about the delay. Customer care was emailed, but just like the phone was unanswered, so too did my email.

An announcement posted on Greyhound's Facebook page on December 20 about Greyhound leasing 'luxury coaches to meet the demand for our services during this festive period' was met with many angry replies about a number of issues. Some people seemed to be on the same bus my son travelled on and some posted photos and videos of the ****roaches.

You will see how many reviews say the same thing:

Most ********** experience on a bus. I am writing this while travelling to Joburg from Cape Town at 9:30pm, a ticket booked for 7pm!! I had booked a Greyhound Premium Bus ticket but a City Liner bus arrived at 9:17pm infested with ****roaches and poor ventilation - none of the air vents work! Bus drivers didn’t know anything nor did the reservation lady at ‘Shop 7/Office’ in Bellville. The call center number just rings! Fellow passengers are as livid as I am, and this is just awful.

The greyhound bus is disgusting, apart from them being 3 hours late with no notification whatsoever, there are ****oaches infested in this bus, this is totally inhumane and detrimental to hygiene. The wheel on the bus is unstable also. What kind of dreamliner is this ? Only suitable for pests?

There's no same standard you maintaining here, stop misleading people with your lies. Why do you price us so much money for Greyhound premium but you bring us your uncomfortable dirty smelly citiliners, you guys need to be exposed on media so that everyone will get to know how bad your service is. This greyhound must fall.

What is this nonsense? I can't pay for greyhound and be packed on a ciltyliner. I purposely booked greyhound, simply because I didn't want to be in a cityliner where ****roaches run all over you as soon as the lights are turned off.