Greyhound

I booked tickets (Greyhound Bus) for me and my Mother to go and visit my sick uncle in Mpumalanga for the 27th April to our surprise as we were waiting for the Bus there appeared a Citiliner Coach and the discomfort that we felt in that Bus made me decide to cancel the return ticket as i was to come back on Sunday the 30th. I sent all the documents a they requested and was promise that the refund will take 7 to 21 days but up until today i haven't received my refund, there is no communication at all, when i call they are so rude, they will drop the call in our ears, apparently the Lady called Leesa Van Staden is the one handling the refunds doesn't report to anyone, All you can hear is the sarcasm in her voice, Greyhound is no longer the same as it was 3 years ago and i wouldn't recommend it to anyone.