Greyhound dont respect customers......

On the 22nd of May 2018.i travelled from Capetown to Kimberley.when i reached my destination my luggage was nowhere to be found.when i asked the bus attendant she said ahe does not do bags i should speak to the drivers.one of the driver advised that there is a possibility that our bags fell out because the trailer was open while the bus was in motion.when i left the bus stop the attendant said they will call me back.i called the call centre which is very costly if you calling from a cellphone,I Spoke to Soso who advised i should email thuli because they dont deal with lost luggage and that was it......i have no clothes to wear no toiletries....i have no idea when is thuli going to respond and i am still waiting for the attendant to call.for them is business as usual what should i wear in the meantime..???? And its winter....its so cold in kimberley.