Greyhound disregards consumer rights and policies

Please help me, this is my last resort to hopefully getting a conclusion to an ongoing inconvenience and lack of policy by Greyhound South Africa.

Dec 1st 2022 to date 18 April 2023 I have not been refunded for a ticket I did not use. I submitted required info and their policy says 14-21 days for a refund.

I still am asking daily for a refund, it cost me in accommodation, extremely stressed me out, I travel and I was stranded in JHB for over a month due to non refund, rendering me in a predicament of having to raise return fair.

I am currently trying to get compensation for just the ticket at this stage then I believe that I should be able to invoice for additional costs.

I have all the emails and excellent records of this. Almost 5 months of no assistance simply excuses such as new staff, systems, policies, forms, asking for the same info to be sent and empty promises that finance has it and will pay.

I have call records of phoming MANY times and the phone system does not direct calls to it simply cuts the call, which I reported to them

I am very upset and feel as if my consumer rights have completely ignored and disregarded.

I hope you can help me Peter and team

Thank you #kimnixon