Greyhound Disgusting Sevice and condition of bus

My mother in-law left this morning on a greyhound bus to Johannesburg. We purchased a greyhound premium ticket which was supposed to depart at 11am. The bus was delayed by an hour, it was NOT a premium bus ! What pulled up was an absolute disgrace of a bus. The engine flap was open, the side mirrors were broken ,there was a stench of urine from the entrance of the bus due to the state of the toilet. The bus itself looked as if it was going to fall apart on the road. When the bus left the engine flap was still open and we were told this was due to cooling the engine faster. That bus is definitely not Road worthy . I received a message from my mother in-law stating how they are unable to use the toilet due to the terrible smell and state! As I sit here I fear for the safety of my mother in-law and all the other passengers on that long journey. When that bus arrives in Johannesburg I expect a full refund for the pathetic service received. The standards have dropped tremendously and your own staff assisting us were embarrassed by the pathetic service we received.

This is dangerous and unacceptable!!

Reg: FP49NT GP

UPDATE THiS MORNING

The ticket I booked was to Lenasia South Starling Road, the dmbus went straight to park station. The reason we chose Lenasia South is because that's where my mom in law lives and now it is costing more money to fetch her. There was nobody to help them remove their luggage they needed to climb into the under carriage and get their luggage out. I have no idea what absolute **** service is been run here but nobody should have to pay for this type of service. That bus should not have been on the road at all.

*** I would like to contacted by high management.