Greyhound disgusting

Greyhound actually doesn’t deserve the 1 star I’ve given them. They left a passenger behind at the bus station while all their luggage was in the bus. I notified the driver of the patient trailing right behind the bus and they refused to stop for them. I called the helpline which stated the bus driver would stop at their designated stop an hour and a half away where the passengers would be able to embark. Once at the designated stop the driver flat out refused to wait for the passenger, they were literally 3 minutes away and he still refused to wait for them to stop the car and embark. Their call center was quite ridiculous and not in any way being considerate simply regurgitating their operating standards. I would hope those standards would start with providing the clean toilets and working charging ports and air conditioners they claim to provide. Why are “standards” so strictly adhered to when being spiteful and not when operating. You are transporting human beings, not simply shuttling cattle a little consideration wouldn’t harm. Do not take this poor excuse of a bus, rather fly! never again disgusting