Greyhound Coaches SA should be completely shut down!

The service I received during my trip was so far below!!! I purchased a return ticket from Cape Town to Johannesburg on 6 July 2022 with a Cape Town departure date of 7 July. Greyhound was my provider of choice due to its name and the brand image it has built and maintained in South Africa for a number of years. Travelling on the 7 July, I was to be deeply disappointed in Greyhound. My departure time was set for 11:00. The bus was delayed for three hours. We were then transported by Eldo Coaches to the Bellville Station where we waited an additional two+ hours for the Greyhound bus to arrive. This means that my departure from Cape Town was delayed by five or more hours! In these five hours, there was absolutely no communication from Greyhound as to what caused the delays and with regards to when we would be on the road.

We finally boarded and the relief was short-lived. Instead of travelling in the comfort that a "premium" bus ticket promises, the bus was filthy. My own seat was covered in dry chocolate. The USB charging ports did not work, and my individual aircon was on for the entire trip with no way to switch it off. Needless to say, my trip was far from a "premium" experience.

IT DOES NOT END THERE! Just before the stop that precedes Colesburg, THE BUS BROKE DOWN! It was in the middle of nowhere. It was in the middle of the night. It was freezing and beyond unsafe. There we were stuck for four hours.

In total, the delays add up to NINE OR MORE HOURS which is truly truly truly inconvenient. I was supposed to arrive in Johannesburg at 6AM on 8 July and I instead arrived in the middle of the afternoon. This threw all of my plans for the remainder of the day out of the window. My family both in Cape Town and those waiting for me in Johannesburg were in distress for the duration of my trip. I, myself, was deeply traumatised, scared, and cold.

Travelling with Greyhound was a harrowing experience. I do not intend to travel with this provider ever again. What's worse is they won't even refund me for the unused return ticket which I asked to be refunded on the day of arrival in JHB, instead they are giving me the run around. PLEASE save yourselves and not use their trashy service together with their busses.