Greyhound coaches nightmare

1. I booked a ticket from Dbn to Parkstation Johannesburg to depart at 21-10pm on Sunday night and arrive at 05 - 55am on Monday morning.

This booking was made on the 19th July with 1 credit of the 2 credits which i had after i cancelled both my wifes and daughters ticket after they had a bad experience with greyhound.

Regarding my wife and daughters experience see below :

My wife and daughter who is under 10 years old booked tickets from DBN to PTA around July this year.

When they booked a ticket they did not select DBN - MIDRAND - PTA but rather DBN TO PTA expecting them to perhaps stay in the same bus even if it stops for passengers on the way to PTA.

At parkstation jhb they got of and waited about a whole 1 hour to then get into another bus Eldo coaches to get to MIDRAND,

This was not explained when paying for the tickets.

when she asked why they changed busses she was advised that greyhound don't have license to go into midrand.

At midrand they had to get off and wait another 45 min for another bus on the side of the road for another bus to get to PTA.

Again she was not explained this when paying for the ticket.

she was then fetched by a family member while waiting for the bus as she was furious.

Coming back to me after i used the 1 credit of the 2 i had after canceling theres and booked for myself a trip to jhb, when i received the ticket i saw it had the wrong dates and not the dates i wanted.

The credit i had was R420 per ticket so R840 in total for the 2 tickets. when you use a credit you have to pay R50 admin fee so your actual credit is R370 per ticket. I paid the R50 extra, used the R370 credit and confirmed a booking for me for R420 because that was the cost to jhb.

Then i saw wrong dates were booked, i then logged a complain with a consultant Robyn Friedman and she advised me her Supervisor will listen to the call and get back to me. I had no feedback from her at all after few days regarding the call.

So because i needed to book my ticket i then used the credit of R370 and paid another R50 to secure the booking with the correct dates since i needed to sort my transportation and the call center was taking very long to get back to me.

Then knowing that Greyhound will Arrive at 05:55am at parkstation i booked Eldo coaches to depart from parkstation to Lenasia at 06 : 10am.

My trip to Jhb from Dbn see below :

On the 31st July at Dbn Station the greyhound premium arrived 25 min late and left dbn station late.

Then at dbn station when i attempted to get into the lower deck to try and get a seat (when i booked i wanted the dreamliner bottom section which is why i paid premium price), i was restricted access by a person that Refused to allow me in no matter how hard i tried, he then asked what dreamliner im talking about and said something like its a G47 section.

G47 i never heard of that being a section of greyhound ever.

I had no option but to go upstairs, and as i expected the seats were not what i wanted upstairs.

Then when we got to Harrismith i was given 15 minutes of which i had to rush like crazy, the bus took about 45 min to leave Harrismith montrose. So why were we rushed to get done in 15 minutes???

Then i got to parkstation not at 05 - 55am as the online time stipulated when i booked but about 07 - 15am which was way over the stipulated time of 05 - 55am.

I missed the eldo coaches from parkstation to lenasia because that scheduled to leave at 6-10am. I was going to get of the greyhound and hop in to eldo coaches to come to lenasia.

Then when i requested the person at the Eldo coach terminal to put me on the next Eldo coach bus she told me the last bus left 30 min ago. 30min ago was about 07.00am.

I told her that it is not possible coz when i booked the Eldo from Parkstation to Lenasia the latest time in the day i saw online was 08 : 30am and now its 07 : 30am so there has to be another bus according to the Bus Website times.

I was very upset and disappointed coz now even the website of eldo coaches had given the wrong time and Advertised wrong. I was told that Greyhound and Eldo Coaches are 1 company.

I had to take a bolt to lenasia.

So now i wanted my refund from Greyhound for The other ticket since i only used 1 of the 2 tickets i cancelled. Robyn Friedman sent me a refund form.

I sent her back the form after i signed it with a copy Of my I.D, card that i paid for and the 2 confirmation tickets i received after i booked my wife's and daughter's tickets.

She then rep**** to send her another refund form and include my bank statement this time with all the other docs i sent previously.

I done exactly that. Now gone about 10 days And instead of getting my refund i get an email from her requesting another statement when i changed the booking. I responded to her that as per what the refund form stated i sent her that.

Even a simple thing like a refund Greyhound cannot process, i am speechless, i have never heard or had such horrible service from any service provider before.