Greyhound citiliner coach negligence.

I am utterly disappointed in the services of Greyhound buslines. I was suppose to board this busservice today, 24 September 2019 at 12:50 from Paarl to Bloemfontein. Service no GCBD1200 / TICKET NO TDJCVDJV. The busdriver didn't stop in front of the Monument Shell Garage as they usually do and just drove by without stopping in the pickup safeline . I arrive half an hour before the departed time at the garage. I spend R750 for the ticket. This is gross negligence and absolutely arrogance of the busdriver. I will never make use of Greyhound ever again and hope this complaint receive the necessary attention and reach customers.