Greyhound/ Citiliner and Eldos coaches, Not again I my life time.

On the 2nd of March I booked a trip with Greyhound/Citiliner coaches, I made a booking online an amount of R970, the trip was on the 09th of March from Volksrust to Durban. On the 08th of March the day before the trip I recieved an sms from Greyhound informing me that my trip was cancelled and they don't have an alternative. Well I did find an alternative I went to the taxi rank to catch a taxi, then on the 10th of March on a Friday I give them a call about the refund and they informed me to go to Eldo coaches in Durban or which I did, when I get there they tell me they never made any sales I myst come back later, I go to them again later and still they don't have money to give me, I must come back Saturday on the 11th of March still they told me they don't have money, I went there next day and the next day and still I did not get my refund. I came back from Durban I called Greyhound they said I must fill in a form for a refund and they requested a **** load of documents of which I emailed 📧them. Then they went quiet 🤫, today I get an email from Leesa Van Staden telling me the system have an error there will be some delays with the refund and she never gave me the turnaround time, at least wasn't as rude as the other consultants from help desk or client care, and the ones at Eldo coaches in Durban are worse.