Greyhound cancelled trip and didn't refund money for 2 months and counting

Greyhound is such a *****ulent company and so is some of their staff members,dont ever book with Greyhound or Citiliner, I'm still waiting for a refund from end of February for a trip Greyhound cancelled. It has been 2 months yet the call centre said it will take max 21 days after all documents were sent to ***. always excuses when i call in and when i ask to speak to a manager they say the refunds department manager doesn't speak to the public. No accountability and pathetic customer service, definitely won't use their services again and definitely will not recommend them to anyone after such terrible customer experience. To top it all off when I comment with my personal experience with them on their Facebook or Instagram pages their marketing team removes the comments so potential clients don't get to see the bad experiences some of their customers have with them, seems like a trend that they remove comments of people having bad experiences with them. The amount is not life changing but it's about ethics. Doesn't it amount to theft if they don't refund you for something you paid for and they cancelled. No wonder the company closed down once, im sure if they continue treating people in this manner they will again.