Greyhound & Busbud

I am so disappointed with the customer service of Greyhound Coaches. On the 3rd Dec 2025 I booked a bus from Kroonstad to Johannesburg Midrand. I made the booking via Busbud, I have never had issues with this service ever before, until on the 3rd Dec 2025. My bus was meant to be leaving the station at 10:20am from Shell UltraCity N1 Kroonstad to JHB. After waiting almost to an hour for the bus I then decided to call the Greyhounds customer care, and to be told that I should hold on the line while they check what could be the delay. I held on the line for 5mins and they hung up, I called again spoke to a different agent, who then told me that there has been a delay with the bus. Which now means the bus will only arrive in Kroonstad after 4Hours from I called at around 11am. Thus means the bus will only arrived at 15:00pm. Mind you I had to be at OR Tambo Int at 15:00 to catch a flight to Durban, which will mean id have to miss my flight waiting for the bus. I then made other means to try get to JHB on time. So I called Greyhounds customer care again to request a refund for my money since its their fault to delay and also they chose not to communicate with me (normally a driver would call and notify you if there's any delays or they're early). I was then advised by the agent to send an email to *** and till today I have not received any response whatsoever. I sent a follow up email to *** and still have not received any response.