Greyhound Bus Useless, should be refunded

I would give minus 10. The bus left Bellville Cape Town on 13 May 2026 at 14h00. At 17h30 on 14 May 2026 I am still awaiting the arrival of the bus at Pretoria Station, Gauteng which should have arrived at 10h10 on 14 May 2026 - already 7 and a half hours later than scheduled. Needless to say I will NEVER book on Greyhound EVER AGAIN.