Greyhound bus trip nightmare... refund are worse

Bus trip off hell in. Pe-Jhb in Novemver 2022 Bus broke down next to road 2 hrs from bloemfontein and was stuck there 11hrs next to the road. At 6 next morning when I started screaming they started making plan to send replace Bus out that left bloemfontein at 6am and collected people at 3pm we believe. We arrange for a taxi to collect the girl at take to bloemfontein where got a rented car to get to jhb. Just to walk in with one republic as the main show started, they missed the pre show.

Nightmare doesn't stop there. So we decided not taking chance back om bus. Fly them back.

5 MONTHS 57 EMAILS NOT SURE HOW MANY FACEBOOK COMPLAINS try to get 3 TICKETS refunded. We got 1 refund. Refund are nightmare. 1 was cash. Got bus ticket but no cash slip SORRY PROOF THAT WAS PAID. HOW DO YOU GET TICKET WITHOUT PAYING..... I MUST BE A STUPID *****. Then you get email saying let's stay calm to resolve the problem.

Well done greyhound staff of the year..... Kyle customer care and leesa Accounts. Dont expert good service from them. As you will just be disappointed. So greyhound overall your company supply bad service. From. Your workshop that can't maintain and look after your assets till your accounts department. Think you never should have come out of liquidation. Problem are you can complain they just don't care. So public if you want service on time DONT USE THEM.