1 reviews | Active since Mar 2019
Greyhound Bus services ***** your money!!
On 12/09/2022, I made a purchase for return tickets with Greyhound for the dates of 25/09/2022 from PTA to Worcester and 8/10/2022 from Worcester to PTA. Please see reservation confirmation attached.
My underaged son, his underaged friend and his mother were picked up in PTA and dropped off in JHB, where they were left stranded until 20:00, where they have also been harassed by strangers while waiting. I tried getting hold of Greyhound at that time just for them to tell me the bus will come. I gave instruction that my family must return home for their safety, which they did. The next day through hours of trying to get hold of anyone at greyhound I finally got hold of Papi. He ensured and confirmed he saw the email I sent to the two provided email addresses. We also confirmed that the only sms that was sent out was : “ Dear valued passengers please accept our apologies for the inconvenience during your journey. Regards Citiliner”
On the 3rd of October 2022, I have not received any feedback and phoned again. I then spoke to Khuma. Khuma at first could not find the e-mail which I sent until I mentioned that Papi saw it with his own eyes. She then found it and told me that she will escalate the matter. Apart from that she mentioned that they can only refund tickets prior to the travel date, noting that this occurrence is before the return ticket date. The date passed can only be dealt with through higher management.
On the 14th October 2022, I still have not received any feedback and phoned again. I then got hold of Robyn. I explained everything again and Robyn even sent me a follow up email while we were on the phone, responding to my original email.
On the 19th of October 2022, I still have not received any feedback and sent a follow up email to Robyn.
On 3 November 2022, I still have not received feedback and sent yet another follow up email.
On 21 November 2022, I followed up again with no response.
On 30/01/2023 I received a mail I was CC'd in, asking other staff to escalate the matter and has gone silent since. It is now almost halfway through the 2023 year and I have not received any feedback or solutions.