Greyhound bus Nightmare( Ride it at your own risk)

Worst bus ever, I won't recommend it at all. I bought a premium ticket from Jhb to PE, no charing spot on the bus, bus delayed by 1hour 30 minutes( bus arrived at 18:30 instead of 16:30), bus drivers rude to their customers, worst experience ever. I wanted to book another bus but I chose it thinking it is the best bus. I'm so disappointed. This bus also stinks with urine. Comms was only sent after 18:00 with no accountability at all.