GREYHOUND BUS LUXURY NON EXISTANT RATHER USE CHEAPER BUS SERVICES

I booked a Greyhound bus ticket (GHBD2K501) from Britstown to Cape Town [***, 28 January 2026]. The bus arrived on time, and I was allocated a seat (bottom, second seat on the right-hand side of the bus).

Shortly after departing Britstown, I attempted to use the recliner function on my seat, only to discover that it was defective. The seat suddenly reclined into the space of the passenger behind me, who was asleep. This was both embarrassing and unacceptable. To avoid a confrontation, I waited until the next stop to report the issue to the driver. His response — “Oh well, it must be broken” — was dismissive and completely unprofessional.

I paid R1300 for this ticket with the reasonable expectation of a functional seat. Instead, I was forced to complete the journey in discomfort, resulting in a fatigued and painful back. This is not the level of service one should expect from a long-distance bus operator.

This experience reflects poorly on Greyhound’s maintenance standards and customer service. I am extremely dissatisfied, and unless this matter is addressed properly, I will not be using Greyhound again. I expect this complaint to be taken seriously and for appropriate action to be taken.