Greyhound bus from Melmoth to Ermelo, 11 December 2022

Ticket ref ACU3ZF02 from Melmoth to Ermelo dated 11 December 2022. This service was supposed to arrive in Melmoth at 11:25. A msg was received that there would be a delay. From 16:00 onwards several phone calls were made to Greyhound. We were informed that it was leaving Empangeni. At 18:55, still no sign of the bus. More phone calls later, we were informed that the bus was leaving Durban at this time! The weather is bad! The passenger is now stranded in Melmoth during stage 5 loadshedding which is a huge security risk! The lady family member who traveled from Groblersdal to Ermelo to collect the passenger, waited the whole day for this delay, had to turn back because of security issues, being alone and no funds for B&B plus loadshedding and bad weather. Unnecessary costs due to Greyhound that could not inform passenger of reasons for delay. Totally unacceptable service!!!! Passenger and family should be compensated for dangerous inconvenience caused and the ticket should be re-issued free of charge. Communication is basically non existent. We are talking about a student passenger here. We had to find alternative accommodation for the student. This is a very serious matter that needs urgent attention.