Greyhound Bus Cape Town is PATHETIC!!!

This company doesn’t even deserve any stars. Most pathetic bus service ever. We were scheduled to leave 17th of December at 19:30. It is currently 02:40 on 18th of December. We have waited a total of 7 hours so far. In the dark because of loadshedding. No security or armed response to check that passengers are okay. All they can say is “we are sorry for the inconvenience”. They have **** advertising of this luxury Dreamliner bus, when in reality it’s dirty, unreliable broken Eldo tours Citiliner bus. You are definitely not paying for this perfect bus that they portray on their website. No reassurance from Greyhound about arrival of the bus. Every time we call it’s a different excuse. 1. Bus is getting cleaned 2. Brakes have failed and is not roadworthy to drive and now needs to be fixed. 3. The bus is 10 then 15 then 20 then 30 minutes away. 4. When asked about refunds, they say it’s not possible or to contact them via email and they will respond. Which they do not.

Bus eventually came. It’s 02:52. A CITILINER BUS. SEATS ARE DIRTY. SMELLS LIKE DIRT NO USB CHARGING PORTS. NO RECLINING SEATS. NO TV DISPLAY. THEY DID’NT EVEN CHECK ANYONES TICKETS 😅 NOT THE BUS WE BOUGHT TICKETS FOR. HOW IS THIS A 5STAR EXPERIENCE?

What a disgrace. Do not waste your money on supporting this business. Their customer service is pathetic and rude. It’s like the staff is scripted on what to say so that people would stop phoning to complain or get confirmation on here the bus is. Such a disappointing and terrible experience. This is a money making **** of a business. They take people hard earned money and get away with it. DO NOT SUPPORT THEM!!!