Greyhound Broken Premium Seats

I was attending a course in de Aar and due to a family emergency I had to return to Cape Town, I booked Greyhound, on the 16 Oct 19 premium seat. I have not travelled on a bus in 10 years. Got the bus at 11pm, the driver showed me to a seat. The seat was broken and the driver said that there was nothing he could do. It was a HORRIBLE JOURNEY, but the worst was yet to come. My complaint was sent to Mpoh from Greyhound Cape Town and I received no feedback from her. On the 30th October 2019 I spoke to Natley, at the call centre, who said I was in the wrong seat and I sent my complaint to the wrong department. GREYHOUND! I DID NOT SEND THE COMPLAINT GREYHOUND CAPE TOWN DID, I WAS SHOWED THAT BROKEN SEAT BY THE DRIVER.