Greyhound +2hour bus delay

I booked a bus ticket from Bethal Mpumalanga to Johannesburg for the 20th November 2020, departure 17:05 arrival 19:40. At 17:00 I received an sms regarding a delay cool and received another sms after 30min. At 18:00 I call and told the bus is 30min away passing Ermelo, 45min no sign of the bus and when I call again I’m told the bus has arrived. I’m at the total garage no bus has arrived and the people who work at the garage tell me the bus is always delayed. I call in and speak to Themba Mahlangu I ask him why is the bus 2hours late he tells me I should have asked the stuff earlier he doesn’t know why. I asked for a refund and he gave me attitude that he will send me a refund form that I haven’t received 30min later. Greyhound i demand my refund now please you don’t have an explanation why the delay was more than 2 hours.