Greyhound

I want to believe that Greyhound is a good and reliable bus service. I will mack use of them again in the future. It is only sad to me that I made a complain to them and that they promised to came back to me within 7 to 14 working days. The incident occurred on the morning of the 6th of July and to this day I have not received any feedback On the morning of the 6th they left my daughter in Beaufort West, after many calls to there call center that this was not there problem. No help or effort was made from there side was made to assist or support me.They expected from me to get her back on the bus , how was that possible taken into consideration that Beaufort West was more than 600 km from me. Greyhound boast that they left no stop without doing a head count. Haw was it then possible that they left her there. On the bus was people who want to tell the bus driver about my daughter, they was not willing to listen and made it clear that it was not their problem. With the collection of my daughter's luggage in Paarl, they were just arrogant with as. At least I expect, is sum feedback from there investigation.