Gone from best to worst.

Don't know why they closed down in the first, but they should never have gone back into business. Booked return tickets from Cape Town to Johannesburg for December holiday. The first trip north was delayed by 2hrs. No communication whatsoever. Only after i phoned the call center to enquire did they send an sms. The drivers looked like two taxi drivers from Bellvile. No uniform, name tag or badge. The bus was in a sad state. No charging points on the top deck worked. Some was hanging from the roof with exposed wires. The onboard toilet didn't flush properly. Our return trip was delayed by 30mins, but at least this time an sms was sent out. Two of our suitecases were damged. One's wheels were broken off. This time the drivers was dressed in uniform and were friendly, but again the toilet didn't flush. The aircon wasn't working and it felt like i was being slow cooked. If your drivers say that the service is poor then what must we as passengers sa3?