Giving them money is easy - getting it back isn't

<p>I know the bus strike was not your fault, however your response to travellers concerns was dreadful.</p> <p>Firstly the web site fave no clue as to whether as bur=s was on or off. Then when I phone to enquire I am told the call will cost me R 2.85 a minute and I must wait 42 minutes, that is unfair.</p> <p>Now I want to get me money back and I am told I must apply in writing and will have to wait.</p> <p>Please guys its not all about booking tickets, its about keeping you customers coming back over and over</p> <p> </p> <p>Regards</p> <p> </p> <p>Michael</p>