FURIOUS CUSTOMER

I AM BEYOND DISGUSTED WITH GREYHOUND I purchased tickets for my daughter and I but due to personal reasons I was not able to make it, requested a refund, filled out the documentation and no correspondence, I have heard every excuse one can think of from they’ve upgraded their system, to payments have been processed so you got to wait, to we only pay out on a Friday. I have called in so many times that I’ve lost track I get thrown from one agent to the next who tells me the same thing, they cannot give me any logical answer they keep sending my mails to some KUVESHNI who I don’t know if they can’t read emails or don’t have access because they don’t know how to respond and NOTHING it’s been 4 months, they have no problem taking peoples money but when it’s time to pay back we must beg for it, this is ABOLUTELY RIDICULOUS !! I rather pursue legal action because clearly they not interested in me as a customer