FEEDBACK IS JUST THAT

<p>I have been trying to get a simple answer -'WHEN WAS MY REFUND PROCESSED AND WHEN WILL IT BE IN MY ACCOUNT. I made a booking with an agent by the name of Fortunate agent 18 in greyhound terms. Who was lovely and patient and processed my booking with no issues. Booking number: B4UX040Q. bus departure was the 12th of April. I called greyhound numerous times on the 11th to confirm the bus strike that was all over the news and they assured me the it would be business as usual come tomorrow. I arrived at the station at 07:30 as i was advised to be early for check in. 5min from then i get a text from greyhound that there will be no buses operating! I had to DRIVE to durban, another expense. I have sent all the requirements to Mpho Mabote for a refund. No feedback is given until you pester this person. All i want to know is when was this refund processed and when will i be getting my money...Simple question......I need the funds, i have done nothing wrong so why are am i being treated this way?</p>