False advertising. Terrible experience.

If I could give -5 stars, I would. 1. "Luxury" and "premium" bus and seat advertising is a joke. There is no real extra legroom. No extra seat recline. Narrow, standard bus just with the charging ports thrown in, not the double decker as advertised. 2. "Individual air outlets" - fun fact, these only work when the driver has the fan or aircon on. Which he doesn't do. Current temp on this JHB-EL bus is 36.7 degrees at 02h35 in the morning. I've asked the driver to put the aircon on. He's refused for some or other reason. 3. "Onboard restroom" is a joke. It stinks to high heaven. No water. No soap. No toilet paper. 4. False advertising - this is NOT worth the 400/500 extra I paid for a seat and I can guarantee that I will never ever use this service again.