******ion, **********, poor service. Urine-sticking bus from Durban to Johannesburg.

******ion, **********, poor service. Urine-sticking bus from Durban to Johannesburg. greyhound bus ticket to being seated in the citiliner. The bus booked for 22:00 left at midnight. Guys do not ever book this bus. Let go of the illusion of the greyhound brand, it's become a ****. Our bus was at 22:00 from Durban to Johannesburg for greyhound premium. they overbooked the bus like always, and forced us to get into the city liner, while we paid for greyhound premium, the bus was smelling of urine, the toilets were not even working, the chairs were dirty, and the staff did not care that we did not have space in the bus we booked for and we were waiting for an hour to end up getting into a bus that cost half the price we paid for and smelling of urine. We were eventually seated in the urine-smelling bus to end up leaving. customer care was telling passengers about terms and conditions, what a joke. Bags not tagged, you can imagine if you lose your bag, they won't even care.